We stand by the quality of our products, but want you to be 100% satisfied with your purchase. Should you, for any reason, be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. We ask that you follow these guidelines:
- Products must have been purchased directly from the Washington Institute of Dermatologic Laser Surgery and SKIN IS IN by Dr. Tina Alster.
- Products must be returned within 30 days of order date.
- A copy of your receipt (or a note with your order #, name, email address, phone number) must be included along with your reason(s) for returning the product(s).
- We cannot accept returns on overly used products.
- Original shipping and handling charges are non-refundable.
- Products specified as non-returnable cannot be returned.
Please ship returns or exchanges to:
Washington Institute of Dermatologic Laser Surgery
1430 K Street, NW
Suite 200
Washington, DC 20005
Attn: Returns Department
Should you have any questions or concerns, please call us at 202-628-8855 or contact us here.